Hoagateway makes association software for hoa's and condo owner's with many advanced features. Properly utilized, violation maintenance can save you significant time and effort. This article will provide a basic understanding of Hoagateway's violation module and how it can benefit the hoa website administrator.
The violation modules come in two parts. The first is located under the "resident" menu called "report a concern" and can be accessed by members as well as administrators. This is where any home / condo owner can report a concern in the neighborhood. General landscape & maintenance concerns for common areas as well as concerns about individual owner properties can be reported here. The person reporting can simply identify the concern category, time and date noticed and location. They can remain anonymous and can even attach images showing the violation or concern. Once submitted, the concern is immediately available to the violation committee, board of directors and management company for investigation.
The second part is located in the "administration" menu called "violation maintenance" and is only available to administrators (management company, etc) of the hoa webiste. Here administrators can validate concerns by viewing uploaded images and reading details about the violation or concern. Once the concern is validated, it is tracked through the system where administrators can automatically send notices via email or regular mail. Administrators can even recall violation templates which have been tailored for the concern or violation. This module also makes it easy to keep track of violation history by owner or location. If utilized properly concerns and violations can be processed in a fraction of the time as the old manual methods saving you time and money.
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